Returns/ Exchanges

With furnishing your credit/charge card number and other relevant information in payment of the Products ordered, you hereby authorize Jill Lowe International Pte Ltd to furnish such information to the relevant processing center for the purpose of completing the purchase. We will attempt to ensure you for any losses whatsoever arising from or in connection with such information.

We accept PayPal, Visa or Mastercard under credit/charge card transactions and will require 3-4 working days to process successfully. For Bank Transfers & Cheque Payments, potential customers should seek bank details from us and the transaction will take up to 7 days for processing. The goods will be shipped immediately once payment is received.

We reserve all right to terminate your order and payment in events such as, but not limited to, suspected fraud, suspected false information given by the purchaser or unable to send to the consigned country.

Refund Policy

In case where goods received by purchaser or stated recipient are defected, wrong qty or short of certain item (collective, “defections”), we will replace the defected or short item through the customer’s next order with regards that the defections are not caused by the purchaser or recipient and the notification to us about the defections are made within 20 days from the shipment date, for orders made from overseas. For local orders, notifications to us should be made within 3 working days from receiving the goods. Replacement of defections does not include wrong ordered item by the purchaser or any other mistakes made by purchaser resulting in receiving the undesired item or qty. You acknowledged that we will not compensate any of the defections in terms of money or refund of payment and we reserve the right to reject any request for refunds should we deem that the request as “unreasonable”.

However, Customer can request for termination of order and request for a FULL refund of payment if he/she make the request within 3 days from the date when the order is made. Any other request for refund will be at the discretion of the company management.

Keep your skin healthy and beautiful with our nature-inspired skincare and make-up products.

Reset Password